Support
Last updated February 2026
Open a case and we will reply by email to the address on your account. Include a transfer reference where one applies — it is the fastest route to an answer.
Response times
Cases are answered in the order received during business hours. Complaints are acknowledged and tracked separately — see the complaints process.
Common questions
Why can't I send money yet? Transfers activate after account and corridor approval. You can price a transfer and save recipients in the meantime.
Where is my transfer? Open Activity and select the transfer — every status change is timestamped there.
Billing and invoices. Plan changes, invoices and the payment method live on the Billing page.